Senior Product Support Specialist
Company: VirtualVocations
Location: Little Rock
Posted on: November 4, 2024
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Job Description:
A company is looking for a Senior Product Support Specialist -
Bilingual French (Remote/Flexible).
Key Responsibilities:
Provide deep product support for escalated issues related to the
OmniPod System
Manage the escalation flow and ensure follow-up with customers
until issues are resolved
Document customer communications and contribute to process
improvements and reporting
Required Qualifications:
Associates Degree and 1-3 years of direct customer service
experience
High volume call center experience (30-50 calls a day)
Fluency in French
Experience in the medical device or medical industry is
preferred
Intermediate skill level in Microsoft Excel and experience with
Salesforce and Microsoft AX
Keywords: VirtualVocations, Little Rock , Senior Product Support Specialist, Other , Little Rock, Arkansas
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