Customer Service Representative

Company: PetVet Care Centers
Location: Little Rock
Posted on: April 3, 2025

Job Description:

Arkansas Veterinary Emergency & Specialists is the leading provider of specialty & emergency veterinary services in Arkansas. We welcome all qualified candidates looking to promote the advancement of our services, provide superior clinical care, customer service and be a positive contribution to our culture in service to our clients. We are looking for a bright, motivated, energetic, upbeat experienced customer service representative to join our growing practice. To become part of our staff you must be diligent, professional, knowledgeable, and compassionate. Contribution to a team environment with the goal to provide the best quality of life for the patient and the best client experience is key to success. This position is for NIGHT SHIFT and WEEKENDS only.

Duties include:

* Coordinate the flow of pets and owners in the lobby; communicate with owners about wait times, scheduling glitches, and other problems.
* Identify potential emergencies in person, and over the phone, and schedule those appointments appropriately.
* Organize and process all payment plans, billing statements, and collections.
* Perform cashiering duties; process refunds, returns and credits as needed.
* Responds to inquiries about the range of services the practice provides and the species it treats.
* Input data to practice management software to check pets in; make simple postings to accounts; compile data for various reports.
* Receive and distribute incoming mail; and process outgoing mail.
* Coordinate and schedule appointments; provide clients with any special instructions; call clients whose pets have medications to be picked up, or updates on current invoice amounts or deposits needed.
* Respond to client emails; type and edit various correspondence, and process faxes.
* Able to learn basic veterinary medicine terminology.
* Become familiar with common emergencies and be able to confidently discuss with clients.
* Use Windows based computer systems, word processing, email, web search and other skills needed to effectively perform job responsibilities.

Benefits:

* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Referral program
* Vision insurance
* We offer shift differentials for overnights and weekends.

Schedule:

* 12-hour shift
* Holidays
* Night shift
* Overtime
* Weekends as needed

PetVet Care Centers, Inc. is one of the nation's leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.

Keywords: PetVet Care Centers, Little Rock , Customer Service Representative, Hospitality & Tourism , Little Rock, Arkansas