General Manager

Company: Honda World of Conway
Location: Conway
Posted on: February 1, 2025

Job Description:

Job Summary:The General Manager assumes responsibility for customer retention and profitability in the new and used-vehicle profit centers. Fulfills responsibilities primarily through effective personnel management, knowledge of market potential, established performance standards, and a keen awareness of each department's break-even data.What We Offer:

• Medical, Dental, and Life Insurance
• Vision Insurance
• Short-term and long-term disability
• 401K
• Paid time off
• Closed on SundaysDuties/Responsibilities:
  • Hires, trains, supervises, and monitors the performance of the new and used-vehicle department managers.
  • Participates in the preparation of the annual dealership forecast by projecting unit sales, gross profits, expenses, and operating profits for the new and used sales departments.
  • Meets with sales managers (new and used) to establish annual and monthly objectives for unit sales, gross profits, expenses, and operating profit.
  • Ensures that sales managers (new and used) understand dealership policies, procedures, and sales systems.
  • Provides feedback annually to new-and used-vehicle department personnel during career development sessions.
  • Works with dealers to determine appropriate days' supply for new and used vehicles and orders/acquires vehicle inventory accordingly.
  • Establishes standards for displaying, merchandising, and maintaining new and used vehicles. Establishes procedures for quick disposal of over-aged vehicles.
  • Issues all demonstrators and ensures that appropriate dealership records are maintained. Check the condition of all demonstrators monthly.
  • Audits repair orders for used vehicles as needed to ensure prompt reconditioning.
  • Meets with the sales managers to review monthly forecasts, commission sheets, productivity reports, and the profit performance of each department as a whole and each salesperson individually.
  • Studies local market conditions, demographics, and past sales history.
  • Makes recommendations to the general manager regarding short- and long-range advertising plans, sales promotions, staffing needs, lease promotions, and compensation plans.
  • Conducts major sales promotions and advertising as needed (i.e., used car classifieds, large new display ads, radio, Internet, etc.).
  • Approves all sales incentives in writing before submitting them to the office.
  • Addresses customer complaints to ensure a high level of customer satisfaction.
  • Creates systems that ensure ongoing sales training, including weekly sales meetings. Audits all appraisals of trade-in vehicles.
  • Attends auctions at least once monthly.
  • Reviews and initials all deals before they are posted.
  • Facilitates new-vehicle pre-delivery with the service manager.
  • Makes sure the facility is secure, well-lit, and professional in appearance.
  • Attends manager's meetings.
  • Complies with company safety policies and procedures.
  • Performs other job-related duties and responsibilities assigned from time to time.Required Skills/Abilities:
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
    • Ability to solve practical problems.
    • Maintain professional appearance by the employee handbook.
    • Maintain an organized, safe, and clean shop area.
    • Arrive at work on time and work the required shift.
    • Follow instructions from the supervisor.
    • Interact effectively with coworkers.
    • Receive feedback from the supervisor in a positive manner.
    • Excellent presentation and communication skills.
    • Strong problem-solving abilities.Education and Experience:
      • Four to ten years related experience and/or training; or equivalent combination of education and experience.
      • State Sales License
      • Broad knowledge of dealership operations.
      • Demonstrate an ambitious, hardworking presence in a team environment.
      • Basic computer skills.
      • Positive, friendly attitude along with a customer service mentality.
      • Motor vehicle records, drug screens, and background checks are required.Physical Requirements:
        • Must be able to sit for extended periods.
        • Must be able to stand and walk for extended periods.
        • Must be available to work as needed.The company reserves the right to review and change responsibilities, job duties, and/or skills at any time, with or without notice. This job description is not intended to maintain a complete list of all responsibilities, duties, and/or skills required for this job. Your employment is "At Will", which means you may be terminated at any time and for any reason, with or without advance notice. Employees are also free to quit at any time. Therefore, this job description is not a contract of employment. The company is an equal opportunity employer. It is our policy to provide equal employment opportunity (EEO) to all qualified persons regardless of race, color, religion, gender, national origin, age, disability, marital status, military status, genetic information, or any other category protected by federal, state, and local laws.
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Keywords: Honda World of Conway, Little Rock , General Manager, Executive , Conway, Arkansas