SENIOR ENGINEER- IT BUSINESS PARTNER
Company: Cardinal Health
Location: Little Rock
Posted on: October 19, 2024
Job Description:
Cardinal Health Senior Engineer- IT Business Partner Little
Rock, Arkansas Apply NowResponsible for IT experience of CHRS,
I&E, and CHPS business associates and their clients. The Senior
Software Engineer (SSE) will ensure that all business applications
are meeting published SLAs whether they be SaaS, IaaS, PaaS, or on
premise. In addition, SSE will act as the Business' liaison with
CAH Corporate functions including IT, Project Management Office
(PMO), and Indirect Procurement. The SSE will be involved with new
business application selection and support all business apps
through their full lifecycle. Experience supporting different
variations of Cloud environments (IaaS, PaaS, SaaS) is critical as
well as experience working in a large corporate shared services
environment.
All potential candidates should read through the following details
of this job with care before making an application.
You will be in a professional individual contributor role focused
on the IT needs of three Business Units (Cardinal Health Regulatory
Sciences -CHRS, and Insights & Engagements - I&E, Cardinal
Health Packaging Solutions - CHPS). The role requires a combination
of technical lead, business analyst, application vendor management
and managed services supervisory skills.Responsibilities
- Overall uptime for all Business applications including SaaS,
IaaS, PaaS, and Business specific Desktop apps
- Compliance with mandated patching schedules
- Interact with R&M Team to ensure vendor contract renewals
are timely executed
- Ensure Purchase Orders are submitted and executed for new IT
needs
- Ensure appropriate resiliency provisions are in place and
documented
- Mitigation of app deficiencies identified and tracked in
corporate issue tracking system
- Provide business analysis to Business Users and Management to
address questions related to Business IT applications
- Maintain and Expand application monitoring capabilities for
Business Applications
- Coordination of priority calls and escalations with internal
resources and vendors
- Adhering to change management processes
- Act as strategist with responsibility of guiding Business to
adopt the most effective IT solutions
- Develop high level business cases and tech refresh charters and
implement approved asks
- Ensure customer onboarding experience meets defined SLAs
- Interact with Application vendors to ensure compliance with
SLAs, conduct Root Cause and Problem Analysis, and coordinate
service/product upgrades and changes
- Coordinate with business, vendor, and computer systems
validation team Regulatory Validation for Business Apps as
required
- Continually assess applications for error detection
effectiveness and improve monitoring capabilities
- Ownership of updated Business Technology Landscape
diagrams
- Maintain Resiliency status of Business Apps by updating
Resiliency Plans and conducting HA/DR testing
- Exhibits good Customer Relations skills when working with
Business Partners (Leaders, Managers and Individual
Contributors)
- Conducts regular cadence business / IT alignment reviews
- Is cool under pressure, effectively handling issues, and
identifying the right timing and processes for escalation
- Learns quickly and applies new skills to everyday work
- Has good general IT background, including SaaS environments,
GCP / IaaS, and Desktop environmentsPreferred Experience or
Certifications
- GCP and/or AWS
- Microsoft SharePoint
- Microsoft Server and Desktop OS
- ITIL Processes
- Managed ServicesQualifications
- 8-12 years of experience, preferred
- Bachelor's degree in related field, or equivalent work
experience, preferred
- Experience in Customer Relations, SaaS environments, GCP and
IaaS, PaaS (e.g. Big Query), Microsoft SharePoint, Regulatory
Validation (21 CFR Part 11), High Availability and Disaster
Recovery preferred
- Experience in ITIL processes - especially Change Control,
Problem Solving skills, Windows Server OS, Windows Desktop OS,
General TCP/IP Networks preferredWhat is expected of you and others
at this level
- Applies advanced knowledge and understanding of concepts,
principles, and technical capabilities to manage a wide variety of
projects
- Participates in the development of policies and procedures to
achieve specific goals
- Recommends new practices, processes, metrics, or models
- Works on or may lead complex projects of large scope
- Projects may have significant and long-term impact
- Provides solutions which may set precedent
- Independently determines method for completion of new
projects
- Receives guidance on overall project objectives
- Acts as a mentor to less experienced colleaguesAnticipated
salary range: $119,800 - $171,100Benefits: Cardinal Health offers a
wide variety of benefits and programs to support health and
well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leaveApplication window anticipated to close:
09/30/2024*if interested in opportunity, please submit application
as soon as possible.The salary range listed is an estimate. Pay at
Cardinal Health is determined by multiple factors including, but
not limited to, a candidate's geographical location, relevant
education, experience and skills and an evaluation of internal pay
equity.Candidates who are back-to-work, people with disabilities,
without a college degree, and Veterans are encouraged to
apply.Cardinal Health supports an inclusive workplace that values
diversity of thought, experience and background. We celebrate the
power of our differences to create better solutions for our
customers by ensuring employees can be their authentic selves each
day. Cardinal Health is an Equal Opportunity/Affirmative Action
employer. All qualified applicants will receive consideration for
employment without regard to race, religion, color, national
origin, ancestry, age, physical or mental disability, sex, sexual
orientation, gender identity/expression, pregnancy, veteran status,
marital status, creed, status with regard to public assistance,
genetic status or any other status protected by federal, state or
local law.
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Keywords: Cardinal Health, Little Rock , SENIOR ENGINEER- IT BUSINESS PARTNER, Engineering , Little Rock, Arkansas
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