Remote Services Technician
Company: Riggs CAT
Location: Little Rock
Posted on: October 6, 2024
Job Description:
Riggs CAT
Description:The Remote Services Technician is responsible for
providing high quality repair service on equipment, in order to
respond to customer needs in a positive, caring and timely manner
and to ensure maximum value for work performed. This position will
also be responsible for Services Commitment, service response time,
remotes service metrics (regarding remote flash and remote trouble
shoot), and Condition monitoring for all customer CVAs. This
position will go hand in hand with the Service Excellence Program
2024, Services Commitment and Riggs Advantage Premier
initiatives.
WHAT YOU'LL DO
- Receive remote service requests from branch field service
management and initiate contact with the customer. During this
process, this person will create a service report, order any parts
deemed necessary for the job, inform service teams of progress to
ensure the Field Service Technician who is assigned to the job has
all required all circumstantial knowledge, tooling, and parts
necessary for technician to complete the repair after the
troubleshooting consultation with the customer.
- Complete/perform Remote Flash on all Riggs Advantage Premier
CVA accounts during each Preventative Maintenance service.
- Understand basic manuals, schematics, and parts books and
installation instructions.
- Maintain basic working knowledge of engine and compressor
systems.
- Troubleshoot systems for errors.
- Mastery level knowledge of basic hand tools, air tools,
precision measuring tools and instruments, laptops, diagnostic
software and cranes and rigging equipment
- Work safely and follow all Riggs safety policies and
procedures.
- Complete related paperwork and access databases required to
complete job (work order, parts order, JSA, DBS, SIMS, SIS web,
BMTS) accurately and timely.
- Follow contamination control and HAZMAT rules and
regulations
- Other duties as assigned.
Requirements:WHAT YOU'LL NEED
- Minimum 5 years related experience and/or training; or
equivalent combination of education and experience.
- This position requires the ability to read and interpret
documents such as safety rules, operating and maintenance
instructions, procedure manuals and write routine reports and
correspondence.
- Will require above average communication and computer
skills
- Will need to fully understand technology in the office as well
on machines to be creative in utilizing technology to diagnose
machine issues remotely
- Ability to add, subtract, multiply, and divide in all units of
measure, using whole numbers, common fractions, and decimals and
the ability to compute rate, ratio, and percentages. Ability to
calculate figures and amounts such as percentages, area,
circumference, and volume as required.
- Ability to apply common sense understanding to carry out
instructions furnished in written, oral, or diagram form and the
ability to deal with problems involving concrete variables in
standardized situations.
- Knowledge of Database software; Internet software; and Order
processing systems.
- Clean driving record for field assignment
- Must be at least 21 to be assigned and operate field
vehicle
- May be required to complete DOT physical
- May require MSHA certification
- Flexibility to work various schedules IMPORTANT INFORMATIONThe
physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. While performing the duties of this Job, the employee is
regularly required to stand; walk; use hands to finger, handle, or
feel; reach with hands and arms; stoop, kneel, crouch, or crawl and
talk or hear. The employee is frequently required to climb or
balance. The employee is occasionally required to sit or smell.
Specific vision abilities required by this job include close
vision, distance vision, color vision, peripheral vision, depth
perception and ability to adjust focus.The work environment
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job. Reasonable accommodations may be made toWhile performing
the duties of this job, the employee is regularly exposed to moving
mechanical parts and toxic or caustic chemicals. The employee is
frequently exposed to wet and/or humid conditions; high, precarious
places; fumes or airborne particles; outside weather conditions;
extreme cold and extreme heat. The employee is occasionally exposed
to risk of electrical shock and vibration. enable individuals with
disabilities to perform the essential functions. The noise level in
the work environment is usually moderate.Required travel up to 10%.
This is a position in an office setting.This position is considered
a safety sensitive position.The Job description is subject to
change by the employer as the needs of the employer and
requirements of the job change.EEO/AA/Hourly/Non-exemptEqual
Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to
furnish information. 41 CFR 60-1.35(c)
PI14daac863ba4-37248-34903894
Keywords: Riggs CAT, Little Rock , Remote Services Technician, Engineering , Little Rock, Arkansas
Didn't find what you're looking for? Search again!
Loading more jobs...